Collaboration Benefits

Process Collaboration Benefits

The two main process areas for collaboration are the order to cash process (customer collaboration) and the purchase to pay process (supplier collaboration).
Aberdeen research finds that electronic connectivity with suppliers and customers creates
compelling results, including:
• Administrative savings
o Lower transaction costs
o Fewer data errors
o Fewer invoice discrepancies
• Improvements in key performance metrics like;
o Reduced out of stocks at customer/retail location
o Increase in perfect order percentage
o Reduced inventory holding costs/lower safety stock requirements
o Faster order to cash cycle time
o Increased customer satisfaction

Source: Aberdeen Group, May 2011

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